CITIZEN CHARTER
Citizen Charter
“Citizen Charter” refers to the important civil service documents and public services provided by the Grama Panchayat. It is a document that outlines the basic administrative services and rights that citizens are entitled to receive.
It generally includes:
- Birth / Death Certificates
- Ownership Certificates
- Residence Certificates
- Tax-related documents
- Procedures for submitting applications
- Time-bound service guarantees
- Facilities for filing complaints